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Thank you for your interest in a career at Masteroast.
Please upload your CV to us using the form on this page. If a position comes about that we feel will be suitable for your skill set we will get in touch to arrange an interview. 
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Sales Office Administrator
Core responsibilities:
The role will be to assist in everyday tasks therefore contributing towards the smooth running of the office.
Key tasks:
Primarily processing orders with the Sales Order Capture Team.
Managing telephone traffic (including customer related queries)
Administrative housekeeping.
Data inputting and data amendments on centralised computer system.
Chasing delivery queries with carriers, resolving if possible, informing customer of outcome.
Managing telephone traffic (including customer related queries)
Covering Reception duties as required.
Other duties as specified by the Sales Office Manager.
Competency:
Education / Experience: Computer literate (Excel, Word, Microsoft Office)
Work / Skills: Polite and professional telephone manner, accurate and forward thinking, able to prioritise work load, able to handle a varied work load.
The role will be to assist in everyday tasks therefore contributing towards the smooth running of the office.
Key tasks:
Primarily processing orders with the Sales Order Capture Team.
Managing telephone traffic (including customer related queries)
Administrative housekeeping.
Data inputting and data amendments on centralised computer system.
Chasing delivery queries with carriers, resolving if possible, informing customer of outcome.
Managing telephone traffic (including customer related queries)
Covering Reception duties as required.
Other duties as specified by the Sales Office Manager.
Competency:
Education / Experience: Computer literate (Excel, Word, Microsoft Office)
Work / Skills: Polite and professional telephone manner, accurate and forward thinking, able to prioritise work load, able to handle a varied work load.
| sales_admin.docx |
Sales customer support
Core responsibilities:
Communication and relationship building and new and existing customers. Processing and filtering calls and queries received by the sales admin team. Assisting the Sales Office Manager with hosting customer visits.
Key tasks:
Assisting in new product development such as new prints, packaging and labelling.
Competency:
Work / Skills: Must be able to organise. Good attention to detail. Must be able to drive through change where required. Must be computer and number literate. Must be a good communicator.
Communication and relationship building and new and existing customers. Processing and filtering calls and queries received by the sales admin team. Assisting the Sales Office Manager with hosting customer visits.
Key tasks:
- Answer phone calls from potential new customers.
- Filtering and processing of new sales leads.
- Following up new leads.
- Building relationships with existing customers.
- Managing correspondence between the sales team and existing customers.
- Producing sales reports.
- Assisting the sales managers with hosting customer visits to the facility and required follow up actions.
Assisting in new product development such as new prints, packaging and labelling.
Competency:
Work / Skills: Must be able to organise. Good attention to detail. Must be able to drive through change where required. Must be computer and number literate. Must be a good communicator.
| customer_support_job_description.docx |
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Copyright © 2017, Masteroast Coffee Company Ltd, 01733 842000
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